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This sector aims to exceed customer expectations - at every step. With the power of ratings, repeat and recurring purchases, and customer journeys, it is essential businesses focus on remarkable service. From the smallest shop to the largest global brand, your Rippling platform can improve your HCM function that enables exceptional customer service delivery.
Customers expect amazing service that ideally needs to be exceeded. No matter where a purchase was made or a complaint lodged, businesses need to respond effectively (and fast!) instead of bouncing them between support teams leading to reduced customer satisfaction, loyalty, and spend.
Retail businesses experience frequent employee turnover, requiring constant onboarding, offboarding, and updates to payroll and benefits, which can strain HR resources.
Retailers must adhere to varying labor laws, such as overtime regulations, minimum wage rules, and meal break policies, which differ by state, city, or country.
Managing shift schedules, tracking hours, and ensuring accurate timekeeping for a mix of full-time, part-time, and seasonal workers is a persistent operational challenge.
With competition from other retailers and industries, offering competitive benefits, flexible scheduling, and development opportunities is essential to attract and retain top talent.
Rippling’s HRIS and Workflow Studio streamlines hiring process for new retail employees, automating tasks like payroll setup, benefits enrollment, and IT provisioning. This ensures seamless transitions for high-turnover roles while minimizing administrative burden.
Rippling’s automates adherence to local labor laws, including overtime, break rules, and minimum wage requirements. It provides real-time alerts and documentation to keep retail businesses audit-ready and compliant across all store locations.
Rippling’s Time Tracking and Scheduling modules integrate directly with payroll, allowing retail managers to easily schedule shifts, track employee hours, and ensure accurate payments for hourly workers. This eliminates manual errors and improves operational efficiency.
Rippling’s Benefits Administration module allows retailers to offer tailored benefits packages that appeal to a diverse workforce, from part-time staff to full-time managers. This helps attract and retain employees in a highly competitive labor market.
Rippling’s Expense and Spend Management tools streamline the reimbursement process for store-level expenses like supplies, travel, and customer service initiatives. Employees can submit expenses through a user-friendly platform, ensuring quick approvals and payouts.
Rippling’s Workforce Analytics tools provide insights into employee performance, turnover rates, and labor costs. Retail managers can use these analytics to optimize scheduling, reduce costs, and improve productivity across multiple store locations.
Rippling’s Learning Management System (LMS) enables retailers to create and assign training modules on topics like customer service, product knowledge, and compliance. With on-demand access, employees can complete training at their convenience, ensuring consistency and improved performance across store locations.
Our Rippling consultants give you the advantage of implementing the best Rippling module or app from the ecosystem to meet your needs. From initial discovery, implementation and configuration to more custom development and training, our experts ensure high user adoption rates, getting your people processes optimized quickly and efficiently.
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Kickstart your next Rippling project with an award-winning Rippling partner. Complete this form and one of our colleagues will get back to you. No matter what your size, industry or requirements are, we have the skills and experience to help you achieve your goals.