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Automate Dialpad user provisioning through Rippling so sales and support teams get business phone access from day one and numbers are reclaimed at offboarding.
The Rippling–Dialpad integration manages user provisioning for Dialpad's business phone and AI-powered calling platform. Sales and support employees are provisioned with the correct extension and calling group based on their Rippling department, and access is revoked automatically at offboarding.
Dialpad extension assignment is often handled by whoever manages the phone system rather than IT, creating the same offboarding disconnect seen with other UCaaS tools — former employees can retain active extensions and voicemail access after their last day.
thePeopleStack configures SCIM provisioning and SAML SSO between Rippling and Dialpad, including calling group and phone number assignment aligned to department structure, and validates immediate deprovisioning at offboarding.
Dialpad deployments for thePeopleStack's Rippling clients are built around US sales and support team calling needs, with SSO tied to Rippling authentication.
Canadian and cross-border operations: for Canadian teams, Dialpad provisioning follows the standard onboarding and offboarding workflow, with Canadian phone number assignment addressed as needed.
Yes. Dialpad supports SCIM provisioning and SAML SSO, allowing Rippling to automate user creation, updates, and deprovisioning tied to employment status changes.
Yes, through group-level mapping. Sales and support teams can be assigned specific Dialpad calling groups and phone numbers based on their Rippling department.
Dialpad includes AI-powered call transcription, sentiment analysis, and coaching features popular with sales and support teams beyond basic calling functionality.
When a termination is processed in Rippling, the Dialpad account is deprovisioned, releasing the phone number and disabling voicemail and call history access.
Standard configuration takes 1–3 hours.
