Rippling +

Avaya Cloud Office

Automate Avaya Cloud Office account and extension provisioning from Rippling so employees get unified communications access on day one.

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What the Rippling +

Avaya Cloud Office

 Integration Does

  • Automated account provisioning: New hires get Avaya Cloud Office accounts and extensions created automatically based on their Rippling role.
  • Ring group mapping: Avaya Cloud Office's routing groups map to Rippling's department structure.
  • Automated deprovisioning: Employee offboarding in Rippling triggers automatic suspension of Avaya Cloud Office access.
  • SSO integration: Rippling can serve as the identity source for Avaya Cloud Office login.

What Mid-Market Teams Get Wrong

  • Not mapping ring groups to Rippling departments: Without this mapping, new hires need manual group assignment after every hire.
  • Manual deprovisioning: Departed employees with active accounts retain access and extensions until manually removed.
  • Skipping SSO configuration: A separate Avaya credential adds unnecessary overhead for teams using multiple UC tools.
  • Not releasing extensions promptly: Extensions should be returned to the pool quickly after an employee leaves.

How thePeopleStack Configures This

We configure provisioning rules so new hires get Avaya Cloud Office accounts and extensions automatically, with ring group assignment based on their Rippling department.

We configure SSO and validate provisioning and deprovisioning before go-live.

Tell Us About Your Project

USA & Canadian Operations Note

Avaya Cloud Office is used by US mid-market companies wanting a cloud unified communications platform built on RingCentral's technology under the Avaya brand.

Canadian and cross-border operations: Canadian employees provisioned through Rippling get the same automated Avaya Cloud Office access, with thePeopleStack confirming extension and license assignment stays accurate across entities.

FAQs

How does Rippling provision new users into Avaya Cloud Office?

New hires get an Avaya Cloud Office account and extension created automatically based on their Rippling role and department.

Can ring groups be mapped to Rippling departments?

Yes — Avaya Cloud Office's ring groups and call routing can be mapped to Rippling department structure, ensuring new hires join the correct routing group automatically.

Is deprovisioning automatic when an employee leaves?

Yes — offboarding an employee in Rippling triggers automatic suspension of their Avaya Cloud Office account and release of their extension.

Does this integration support single sign-on?

Rippling can serve as the identity provider for Avaya Cloud Office login, consolidating credentials across the unified communications stack.

How long does configuration take?

A standard setup typically takes 2–3 hours.

Ready to Connect Rippling with

Avaya Cloud Office

We implement and configure Rippling integrations for mid-market teams across North America. Most integration setups are completed within a single implementation engagement.

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